Whether the Highfield Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.
From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.
Who is this course for?
The course is useful for staff, managers and apprentices working within any business.
It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.
- Customer service principles,
- Customers’ needs and expectations,
- Behaviour and interpersonal skills,
- Responding to problems or complaints.
Typical Course Duration
1 – 2 hours
Course Assessment and Certification
The Highfield E-learning Level 2 Customer Service course is assessed by multiple-choice questions.
This e-learning course will provide you with a Highfield Certificate of completion, which is downloadable upon successfully finishing the course.