Highfield Level 2 Customer Service E-learning Course

£35.00

Good customer service is good for business.

Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.

Ensure customer service in your business hits the right note with an online training course from our partner Highfield e-learning.

Learner details
SKU: csl2a2016v1 Categories: ,

Description

Description

Whether the Highfield Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.

From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.

Who is this course for?

The course is useful for staff, managers and apprentices working within any business.

It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.

Content

  • Customer service principles,
  • Customers’ needs and expectations,
  • Behaviour and interpersonal skills,
  • Responding to problems or complaints.

Typical Course Duration

1 – 2 hours

Course Assessment and Certification

The Highfield E-learning Level 2 Customer Service course is assessed by multiple-choice questions.

This e-learning course will provide you with a Highfield Certificate of completion, which is downloadable upon successfully finishing the course.

Compatibility

Laptop/Desktop PC

Internet Explorer 11,
Microsoft Edge,
Google Chrome,
Mozilla Firefox.

Apple iMacs/Macbooks

Safari,
Google Chrome,
Mozilla Firefox.

iPads

Safari,
Google Chrome for Tablets,
Android/Windows based tablets,
Google Chrome for Tablets,
Mozilla Firefox,
Microsoft Edge,
Internet Explorer 11.

NOTE: Enabling JavaScript and a stable broadband connection are required.


Support

For technical support with this course, we would advise contacting our partners, Highfield Qualifications:
Tel: 0845 226 0350
Email: support@highfield.co.uk.

For subject support, we would advise that you contact us using our contact details available throughout our website.


Localisation

EU legislation within a UK context, but is suitable for international businesses that trade with EU and will be subject to the legislation.

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