Description
Our Highfield Managing Conflict E-learning Course is designed to equip your organisation with the skills and confidence to effectively handle conflict situations.
Learners on the course will understand:
- what workplace conflict is,
- suitable responses to conflict,
- cultural differences, and
- different ego types.
It will equip learner’s with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour. The course also covers the various models and techniques that can be utilised to effectively manage conflict, and provides learners with an awareness of the potential damage conflict can cause.
Who is this course for?
Our Highfield Managing Conflict e-learning Course is ideal for all levels of employee within a business and as part of the induction process for new employees.
The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.
Content
- What is workplace conflict?
- Responses to conflict,
- Cultural differences,
- Different ego types,
- Breakdowns in communication,
- The behavioural cycle,
- The PEACE model,
- Conflict with customers,
- The HEAT technique,
- Patterns of behaviour,
- Distance zones,
- Physical conflict warning and danger zones,
- Impact factors,
- The BAP strategy.
Typical Course Duration
20 – 40 minutes
Course Assessment and Certification
The Highfield Managing Conflict E-learning course is assessed by multiple-choice questions.
This e-learning course will provide you with a Highfield Certificate of completion, which is downloadable upon successfully finishing the course.
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