QUESTIONS

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Our frequently asked questions are below. If you can’t find your answer, please send us your question, we will answer you as soon as possible.

FAQs

Where is The Training Fox located?

The Training Fox is located in Cirencester, Gloucestershire.

However we train all across Wiltshire, Berkshire and Gloucestershire, and even as far as Basingstoke!

We are also located on social media platforms:

Facebook: /thetrainingfox


Twitter: @trainingfoxEyHS


Instagram: the_training_fox


Pinterest: The Training Fox


YouTube: The Training Fox

How do I book a course?

To book a course, feel free to call Steve direct on the telephone number at the top of the page, alternatively feel free to contact him via our social media channels or via the contact us form on the right hand side of this page.

What should I bring with me to the course?

We will need you to provide us with photographic identification at the start of your chosen course, as per our Awarding Body requirements. We also require you to bring a face covering with you, this is required at several points throughout your qualifications, helping to prevent the spread of the coronavirus, Covid-19.

You may wish to bring a notebook with you, if you wish to make notes, and if you are attending a whole day duration course, you are advised to bring a packed lunch with you as not all venues have shops nearby.

The Training Fox will provide you with a comprehensive training pack at the start of your course, including but not limited to:

Course manual
Pen
Leaflet
Bandages (if you are attending a First Aid course),
30ml Anti-bacterial hand sanitiser.

What are the requirements of the course?

Learners must be 14 years old or older on the first day of the training, unless otherwise stated.
We are advised by our Awarding Body that learners should have a minimum of Level 1 in literacy or numeracy or equivalent.

Due to the practical nature of first aid, learners are advised to wear appropriate clothing and footwear e.g. trousers and flat footwear.

Does The Training Fox satisfy the requirements of the Health and Safety Executive in relation to First at Work courses?

The Training Fox meets the requirements of the Health and Safety Executive (HSE).
To help you with your due diligence we have answered the HSE‘s questions, you can view our Due Dilligence here.

Does The Training Fox satisfy the requirements of the Early Years Foundation Stage in relation to Paediatric first aid courses?

The Training Fox fully meets the requirements of the Early Years Foundation Stage (EYFS).
The EYFS First Aid Requirements are listed and explained in appendix A of the 2017 version of the framework,

You can view the EYFS criteria for effective paediatric First Aid training here.

We fully meet the requirements of the EYFS, we are happy to discuss any queries you have about this.

Who accredits The Training Fox courses?

Our qualifications and courses are either:

  • The Training Fox certificated, or
  • Ofqual regulated accredited by 1 of our Awarding Bodies:
    • Qualsafe Awards (Centre Number 0906050),
    • Highfield Qualifications (Centre Number 19215).

It is stated clearly above the pricing box on all the individual course areas of this website.

How do I contact The Training Fox's Awarding Bodies?

For your convenience, here you can find details of how to contact our Awarding Bodies.

Qualsafe Awards – Centre Number 0906050

Postal Address:

City View
3 Wapping Road
Bradford
West Yorkshire
BD3 0ED.

Email Address:

info@qualsafeawards.org

Telephone Number:

0330 660 0899* / 01274 381414

Calls may be recorded for training and quality purposes. 

*Costs to call this number will vary depending on your phone company’s access charge.

Highfield Qualifications – Centre Number 19215 

Postal Address:

Highfield House,
Heavens Walk,
Doncaster,
DN4 5HZ

Email Address:

info@highfield.co.uk

Telephone Number:

01302 363277

How do I/We assess our first aid requirements?

To help you assess your first aid requirements, we have provided you with a first aid needs calculator available on our first aid website page.

Alternatively you can access our First Aid Needs calculator by clicking on the following link:

Our First Aid Needs Calculator

Once you have completed the calculator you will be provided with a report, a copy of which is sent to us, we can then contact you to discuss your needs.

Do I receive a certificate?

Yes

Our courses come with a certificate as standard, excluding our First aid for parents and First aid for Brownies courses however, certificates can be arranged at time of booking.

How long is the certificate valid for?

Each certificate that we provide has a different period of validity

The length of the certificate’s validity can be found in the certificate section of each course description throughout this site.

The expiry date is clearly printed on all our certificates

Am i entitled to attend a first aid at work Re-qualification course?

You should renew your First aid certificate before your certificate expires
The best time to do this would be within 1 month either side of the expiry date.

The Health and Safety Executive (HSE) states:

‘Employers and learners should be aware that there is an increased risk of failing to meet the required standard if previous certification has expired by a considerable period, typically 1 month, if this is the case it may be prudent to complete a three day course.’

I have lost my certificate, can you provide a replacement?

Yes

We can provide a replacement however there will be a fee for this service, currently the fee is £5.50.

I have a First aid at Work certificate from another training provider, can i still attend the First aid at Work Re-qualification course with The Training Fox?

Yes!

The syllabus of the First aid at Work qualifications are the same across the country and therefore can be used with any training provider to complete the First aid at Work Re-Qualification.

We will just need to see your existing certificate and photographic identification at the start of your course as per our Awarding Body requirements.

What are The Training Fox Terms and Conditions?

To view our terms and conditions please click here to download a copy.

What is the Training Commitment?

The Training Commitment is a legal requirement of our Awarding Body, Qualsafe Awards, that must be displayed on all our courses.

It informs you of your rights as a learner on our courses as well as what to do should you have complaint about the course.

For your ease we have provided you with a copy here.

Are there any requirements my venue should meet for a First Aid course?

Our Awarding Body has given us clear guidance as to the requirements of any venue that we train in.

You can view this guidance here.

Are there any prescribed timescales for completion of my course?

Our Awarding Body sets out in line with the First Aid Awarding Organisation Forum (Sept 2013) the maximum timelines that your First Aid course should be completed within.

You can view these standards here.

What is an RQF?

On the 1st of October 2015, OfQUAL replaced the Qualifications Credit Framework (QCF) with the Regulated Qualifications Framework (RQF).

The RQF gives Awarding Bodies like ours, Qualsafe Awards and Highfield Qualifications, greater freedom to design qualifications and assessments that work best for learners, it is a tool designed to help people better understand regulated qualifications and how they relate to each other in terms of difficulty and size.

All qualifications will have a level attached to them from Entry Level 1 to 3 and Level 1 to 8, they will also have a Total Qualification Time (TQT) and Guided Learner Hours (GLH).

All of our qualification descriptions on this website show the GLH clearly in the Qualification Contact Teaching Hours section. Your accredited qualification certificate clearly states the level of your course!

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