Customer Service
‘When you help others feel important, you help yourself feel important too.’
David J. Schwartz
Customer service is the interaction between a company and its customers, focusing on addressing their needs, resolving issues, and providing a positive experience.
Our Customer Service e-Learning course has been added to our course dens to help support learners to in providing good customer service to their customers. Providing a positive experience for your customers will in turn help to raise your reputation. These 2 things go a long way in ensuring business survival.
e-Learning
e-Learning takes place via computer or mobile device – compatibility is listed on below.
We have carefully selected e-Learning courses to complement our face-2-face Course Dens.
The advantage of e-Learning means that you are able to learn in your own time, at your pace. Why not select a course today and take your learning to the next level?
Make the most of our partner’s Learning Management System and manage your learning at your own pace, all with support from us or our e-learning partners, as required.
Our Crowd Safety e-Learning Courses
Why this course?
Our VideoTile Learning Customer Service e-Learning course covers the principles of customer service.
Putting the course into workplace practice will enable you to provide a high level of service, and aid you to deal with customers’ problems and complaints successfully.
The advantage of providing a consistently high level of customer service is that your business will benefit from increased sales, customer loyalty and an enhanced public image.
Description
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business?
What are the benefits of delivering great customer service?
Our VideoTile Learning Customer Service e-Learning course will start by clarifying what we mean by customer service and why it’s so vital.
The course goes on into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Why not take your customer service to the next level today with this e-Learning course?
Course Content Teaching Hours
75 minutes
Who is this course for?
The VideoTile Learning Customer Service e-learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.
What’s covered?
- About the Course,
- What is Customer Service?
- The Goals of Great Customer Service,
- Discovering and Understanding Customer Needs,
- Delivering Maximum Levels of Customer Service,
- Making Customers Feel Great From the Start,
- Communication Skills,
- Non-verbal Communication and Body Language,
- Dealing with Customer Complaints.
Assessment
The VideoTile Learning Customer Service e-Learning course is assessed by multiple-choice questions.
Course Approval
The VideoTile Learning ADHD Awareness e-Learning Course is CPD approved.
CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
This CPD approved course is owned by VideoTile Learning Ltd and distributed under licence.
Our e-Learning Compatibility Information
Compatibility
Laptop/Desktop PC
Internet Explorer 11,
Microsoft Edge,
Google Chrome,
Mozilla Firefox.
Apple iMacs/Macbooks
Safari,
Google Chrome,
Mozilla Firefox.
iPads
Safari,
Google Chrome for Tablets,
Android/Windows based tablets,
Google Chrome for Tablets,
Mozilla Firefox,
Microsoft Edge,
Internet Explorer 11.
NOTE: Enabling JavaScript and a stable broadband connection are required.
Support
For technical support with this course, we would advise contacting our partners, Highfield Qualifications:
Tel: 0845 226 0350
Email: support@highfield.co.uk.
For subject support, we would advise that you contact us using our contact details available throughout our website.
Localisation
EU legislation within a UK context, but is suitable for international businesses that trade with EU and will be subject to the legislation.
Laptop/Desktop PC
Internet Explorer 11,
Microsoft Edge,
Google Chrome,
Mozilla Firefox.
Apple iMacs/Macbooks
Safari,
Google Chrome,
Mozilla Firefox.
iPads
Safari,
Google Chrome for Tablets,
Android/Windows based tablets,
Google Chrome for Tablets,
Mozilla Firefox,
Microsoft Edge,
Internet Explorer 11.
NOTE: Enabling JavaScript and a stable broadband connection are required.
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)