Highfield Communication E-learning Course

£5.50

Effective communication in the workplace is integral to a company’s culture and business success.

Whether it’s face-to-face verbal communication in the office, or non-verbal communication like a quick email to a customer, getting the right message to the right person can be vital.

Good communication can mitigate conflict and improve engagement among employees. It can also create better relationships, both internally and with customers, that result in a more talented, productive workforce.

Learner details
SKU: comm17v1 Categories: ,

Description

Description

Our Highfield Communication E-learning Course designed to help your organisation understand the importance of good communication.

Learners on the course will learn what communication is, the different types of communication and the importance of context in communication. It will equip learners with the tools to identify barriers to communication and how to overcome them. Finally, learners will understand the importance of effective communication in the workplace and the potential consequences of ineffective communication.

Who is this course for?

This short course is ideal for all levels of employee within a business and as part of the induction process for new employees.

The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

Content

  • The communication cycle,
  • Communication in different contexts,
  • Types of communication,
  • Barriers to communication,
  • Inclusive communication,
  • Overcoming barriers to communication,
  • Effective communication in the workplace,
  • Consequences of ineffective communication.

Typical Course Duration

20 – 40 minutes

Course Assessment and Certification

The Highfield Communication E-learning course is assessed by multiple-choice questions.

This e-learning course will provide you with a Highfield Certificate of completion, which is downloadable upon successfully finishing the course.

Compatibility

Laptop/Desktop PC

Internet Explorer 11,
Microsoft Edge,
Google Chrome,
Mozilla Firefox.

Apple iMacs/Macbooks

Safari,
Google Chrome,
Mozilla Firefox.

iPads

Safari,
Google Chrome for Tablets,
Android/Windows based tablets,
Google Chrome for Tablets,
Mozilla Firefox,
Microsoft Edge,
Internet Explorer 11.

NOTE: Enabling JavaScript and a stable broadband connection are required.


Support

For technical support with this course, we would advise contacting our partners, Highfield Qualifications:
Tel: 0845 226 0350
Email: support@highfield.co.uk.

For subject support, we would advise that you contact us using our contact details available throughout our website.


Localisation

EU legislation within a UK context, but is suitable for international businesses that trade with EU and will be subject to the legislation.

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